Achievements
Individual Members
Corporate Members
Trainees
Event Attendees
Who We Are
At JaCSA we work to ensure that all Jamaicans understand how critical quality Customer Service is to the country's economic survival in the global marketplace, to improving national productivity and enhancing the quality of life for all Jamaicans.
Board of Directors
Dr. Nsombi JaJa, Chairman
Executive Team
Timothy Cawley, President
Training Team
Ilsa DuVerney, Founder and Director
About Us
Over 20 Years of Service Excellence
Facilitators of Service Excellence
Our Association serves Jamaica by facilitating interactions among customer service practitioners and professionals, and encouraging profesional development for…
Our Vision
A premier Association that transforms individuals and organisations into world-class service providers while raising service standards nationally and…
Our Mission
To promote the development and awareness of customer service excellence through research, education, training and networking. Strategic Priorities:…
Our Services
Throughout the years, has successfully hosted Service Excellence Conferences with hundreds of Participants, a host of International speakers,…
read more
Our Service Coaches will provide you with important tips and pointers on how to address difficult situations and…
read more
Our certification programme ‘Through the Customer’s Eyes – The Caribbean Perspective’ has been developed through collaboration with the…
read moreBecome a Member
Become part of an organization that is committed to raising the service quality bar in Jamaica. By becoming a member of JaCSA, you gain access to useful resources and a network of Customer Service Professionals across Jamaica. You also send a signal to your organization and industry that you are serious about service.
Gallery
How We Celebrate!
