Service Excellence Digital Conference 2021

The Jamaica Customer Service Association in collaboration with
The Office of the Cabinet – Public Sector Transformation & Modernization Division presents
the 2-Day Service Excellence Digital Conference on October 5 and 6, 2021.

NCSW Events




NCSW media Launch Highlights

Richard Rowe, Vice-Chairman, outlines activities for National Customer Service Week to be held in October.


 Ilsa DuVerney, Founder of the Jamaica Customer Service Association,
presents the 20 Year History and Achievements of the Organization.



Who We Are

We are the facilitators of service excellence –

A premier not-for-profit Customer Service Association that transforms
individuals and organizations into world class service providers
while raising service standards nationally and delighting beyond expectations.

What We Do

At JaCSA, we work to ensure that all Jamaicans understand how critical quality Customer Service is to the country’s economic survival
in the global marketplace, to improving national productivity and enhancing the quality of life for all Jamaicans.


Education and Training

This international certification will ensure your front-line and in-house employees embrace a culture of quality service.


Conferences and Forums

JaCSA provides excellent Business presenters from our pool of Service Thought Leaders.



Through our wide range of associates and business partners, we will connect you with the right Market Research company to meet your survey needs.



Student Members have access to Jamaica’s leading Customer Service Professionals by applying for the JaCSA Service Mentorship Programme.




Service Excellence Workshops




Join Us Today!

Become part of an organization that is committed to raising the service quality bar in Jamaica. By becoming a member of JaCSA, you gain access to
useful resources and a network of Customer Service Professionals across Jamaica. You also send a signal to your organization and industry that you are serious about service.