- Day 2 – Service Excellence Digital Conference - Wednesday October 6, - Public Sector read more...
- Day 1 – Service Excellence Digital Conference - Tuesday, October 5 - Private Sector read more...
- Customer Service Song Competition - Monday, October 4, Announcement of the Winner - Customer Service Song Competition read more...
- Worship Service - Sunday, October 3 - Worship Service at the Webster Memorial United Church read more...
NCSW media Launch Highlights
Richard Rowe, Vice-Chairman, outlines activities for National Customer Service Week to be held in October.
Ilsa DuVerney, Founder of the Jamaica Customer Service Association,
presents the 20 Year History and Achievements of the Organization.
Who We Are
We are the facilitators of service excellence –
A premier not-for-profit Customer Service Association that transforms
individuals and organizations into world class service providers
while raising service standards nationally and delighting beyond expectations.
What We Do
At JaCSA, we work to ensure that all Jamaicans understand how critical quality Customer Service is to the country’s economic survival
in the global marketplace, to improving national productivity and enhancing the quality of life for all Jamaicans.
Education and Training
This international certification will ensure your front-line and in-house employees embrace a culture of quality service.
Conferences and Forums
JaCSA provides excellent Business presenters from our pool of Service Thought Leaders.
Through our wide range of associates and business partners, we will connect you with the right Market Research company to meet your survey needs.
Student Members have access to Jamaica’s leading Customer Service Professionals by applying for the JaCSA Service Mentorship Programme.
INTERNATIONAL CERTIFICATION PROGRAMME
THROUGH THE CUSTOMER’S EYES
Service Excellence Workshops
Join Us Today!
Become part of an organization that is committed to raising the service quality bar in Jamaica. By becoming a member of JaCSA, you gain access to
useful resources and a network of Customer Service Professionals across Jamaica. You also send a signal to your organization and industry that you are serious about service.