Jamaica - Celebrating Service Excellence

"Re-Igniting a Culture of Care”

Relive this year's exciting Conference

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International Customer Service Certification

What is Customer Service?

“A life of significance is about serving others”

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Spotlight Event

National Customer Service Week “Reigniting a Culture of Care”

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Graduation Ceremony 2022

International Customer Service Certification

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Latest Happenings

Duration: 4 WeeksDay: TuesdaysTime: 5:30 pm – 8:30 pmDates: November 15, 22, 29 & December 6 The Jamaica…

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Registered participants can watch replays of the 2-Day Service Excellence Conference until November 5, 2022

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Decorate your company’s Front Office, Reception, or Lobby Area, and show us how you celebrate Service Excellence and Reignite a Culture of Care!

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Help us to shout out service excellence by nominating 21 individual and/or organizations from both the public and private sectors who have provided you with excellent service!

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The Jamaica Customer Service Association celebrates 20 years of Service Excellence.

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Achievements

99

Individual Members

99

Corporate Members

99

Trainees

99

Event Attendees

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Our Services

Our certification programme ‘Through the Customer’s Eyes – The Caribbean Perspective’ has been developed through collaboration with the…

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Throughout the years, has successfully hosted Service Excellence Conferences with hundreds of Participants, a host of International speakers,…

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Our Service Coaches will provide you with important tips and pointers on how to address difficult situations and…

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Become a Member

Become part of an organization that is committed to raising the service quality bar in Jamaica. By becoming a member of JaCSA, you gain access to useful resources and a network of Customer Service Professionals across Jamaica. You also send a signal to your organization and industry that you are serious about service.

About Us

Over 20 Years of Service Excellence

Facilitators of Service Excellence

Our Association serves Jamaica by facilitating interactions among customer service practitioners and professionals, and encouraging profesional development for…

Our Vision

A premier Association that transforms individuals and organisations into world-class service providers while raising service standards nationally and…

Our Mission

To promote the development and awareness of customer service excellence through research, education, training and networking. Strategic Priorities:…

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Who We Are

At JaCSA we work to ensure that all Jamaicans understand how critical quality Customer Service is to the country's economic survival in the global marketplace, to improving national productivity and enhancing the quality of life for all Jamaicans.