Our certification programme ‘Through the Customer’s Eyes – The Caribbean Perspective’ has been developed through collaboration with the International Customer Service Association and the Rockhurst University Continuing Education Centre – National Seminars Group.

The first international certification graduation ceremony was held in 2007 and we have hosted eight (8) graduation ceremonies to date with over 380 open market participants and 240 within organisations such as NHT, HEART Trust NTA, UDC and BCIC. These participants are now internationally certified through the Association.