Celebrating Service Excellence

International Customer Service Certification

What is Customer Service?

“A life of significance is about serving others”

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Spotlight Event

National Customer Service Week “Building Trust in a Digital World”

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21ST Annual Service Excellence Conference

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Achievements

99

Individual Members

99

Corporate Members

99

Trainees

99

Event Attendees

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Who We Are

Board of Directors

Board of Directors

Dr. Nsombi JaJa, Chairman

Executive Team

Executive Team

Georgette Thompson, President

Training Team

Training Team

Ilsa DuVerney, Founder and Director

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About Us

Facilitators of Service Excellence

Our Association serves Jamaica by facilitating interactions among customer service practitioners and professionals, and encouraging profesional development for…

Our Vision

A premier Association that transforms individuals and organisations into world-class service providers while raising service standards nationally and…

Our Mission

To promote the development and awareness of customer service excellence through research, education, training and networking. Strategic Priorities:…

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Our Services

Throughout the years, has successfully hosted Service Excellence Conferences with hundreds of Participants, a host of International speakers,…

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Our Service Coaches will provide you with important tips and pointers on how to address difficult situations and…

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Our certification programme ‘Through the Customer’s Eyes – The Caribbean Perspective’ has been developed through collaboration with the…

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