ixesroy thomas

Ixes-Roy Thomas

Private Sector Service Excellence Awards Coordinator

Ixes-Roy Thomas is renowned for being an exceptional Customer Service extraordinaire. Much of his excellence in Customer Service was honed while serving in various customer service positions at Air Jamaica.

In 1999 Ixes-Roy started his first day at Air Jamaica as a Customer Service Agent, and when he left in 2010 he held the title of Manager- Special Services, leading a team of Customer Service Agents, Customer Care Lead Agents and Supervisors. As Manager Special Services Air Jamaica, Ixes-Roy was responsible for managing the day-to-day customer service operations and passenger experience at Norman Manley International Airport (NMIA).

Ixes-Roy is a trained Customer Service Facilitator and has benefitted from two empowerment development programmes with internationally acclaimed speaker Les Brown. He served as a judge for the 2010 National Tourism Service Excellence Awards, and most recently the Private Sector Service Excellence Award, 2011.

Prior to joining Air Jamaica he taught mathematics, business education and performing arts at Clarendon College. He has served as Business Development Manager with Value Added Services and as an associate of Quality Management Consultancy Co. Ltd., Business Development and Communication Specialist at the Management Institute for National Development (MIND) and currently serves as People Make the Difference Real PMtDR Trainer, RUBiS Energy Jamaica Limited (licensed operator of the Shell Brand in Jamaica).