Dr. Lanie Oakley-Williams

Director - Strategy & Regional Chapters

Dr. Lanie-Marie Oakley-Williams was appointed Senior General Manager of the NHT’s Customer Relations Management Division, on May 1, 2010. She has been with the Trust since September 1, 2004 and previously served as General Manager of the NHT’s Branch Operations. She also serves on committees dedicated to Staff Welfare. Outside of the NHT, Dr. Oakley-Williams is an active member of several boards including the Jamaica Customer Service Association, the St Andrew High Past Students Association, as well as the Leo Oakley Foundation. She is currently the immediate past Chairman of the Jamaica Customer Service Association.

A specialist in Business Leadership and Management, Dr. Oakley-Williams holds a Doctorate in Business Administration, as well as a Masters in Business Administration (MBA) from the Nova Southeastern University. Other Business certification includes a Two Year Banking Certificate from the University Of Technology (UTECH), and a Post Graduate Diploma in Public Sector Senior Management from the Management Institute for National Development (MIND). Dr. Oakley Williams worked in the banking industry for many years, as well serving in senior management positions at Jamaica Public Service Company. Additionally, Dr. Oakley-Williams is a trained teacher having a postgraduate Diploma from the Shortwood Teachers College and a Bachelor’s degree from the University of the West Indies (UWI). She is a Justice of Peace for the parish of St. Andrew. She is married to Brian. They have one child, Kerese, who is in second form at St. Andrew High.