Ilsa duVerney

Founder/Ex-Officio/Secretariat Director

Ilsa H. duVerney is Founder of The Jamaica Customer Service Association and two other Associations for the professional development of members.

She is an Organisation Development Process Consultant and Founder/Chairman/CEO of Caribbean Centre for Organisation Development Excellence Limited (CARI-CODE). For twenty-five years she served as Managing Director of Productivity Plus Limited, a Jamaican Human Resource Development company which she started. Ilsa founded the Jamaica Customer Service Association and two other Associations for the professional development of members. She holds degrees from the University of the West Indies (BA 1985) Communication & Social Sciences and the University of Cincinnati (MA 1995) in collaboration with NTL-National Training Laboratories –Institute for Applied Behavioural Sciences, Psychology and Human Resources Development.

She has been an adjunct University Lecturer and is a trained trainer through the Industrial Society (England) and Training House (USA). She is a Certified Work Team Coach and is trained in Extended DISC behavioural assessments. She has designed and facilitated several workshops in the Caribbean region. for educators, trainers, managers and line personnel and she has led the gamut of Human Resource Projects. A recipient of prestigious awards, she has served on several Boards/Councils and for years she wrote on HRDissues in the Business section of Jamaica’s Daily Gleaner (newspaper).

She is a Justice of the Peace and is passionate about Development and Customer Service.