Elizabeth Smith is a certified customer service professional who is devoted to the principles of service excellence and is ecstatic to be a part of the Jamaica Customer Service Association (JACSA) family that will nourish this drive. JSCA is a great family, filled with great vibes and a great simulating and engaging experience. I am proud to be associated with this Association.
A senior managerial executive at the Jamaica Cultural Development Commission, Ms. Smith serves in the capacity of Director of Corporate Services. She sits on various internal committees and is the chair of the Corporate Responsibility Committee/Customer Service Improvement Team. She led the JCDC to attain the 2016 HRMAJ Leader in Innovation Golden Star Award. In 2017, initiated and led the implementation of the JCDC Customer
Service Day that showed appreciation to its stakeholders. With more than 15 years of association with the Commission she has more than 10 years of experience in conducting research, as well as the planning and implementation of national events, and public relations. Contributed to the successful planning and implementation of Jamaica 50 celebrations in 2012.
She is a member of the Ministry of Education, Youth and Information Values and Attitudes Committee. She also served as a member of the Technical Working Group Committee for the National Creative and Cultural Industries Policy, Office of the Prime Minister.
She is proud to be an Executive Officer of JACSA and to serve as Co- Chair Conference. I am guided by the words of Ms. Grace Silvera, notable Jamaican Senior Executive in International Marketing and Communication “Excellence Starts with an ‘E’ and ends with an ‘E’”.