An inspiring and results driven personality, Francine believes the Golden Rule is not only good to live by, but also a good service philosophy that is, ‘do unto customers as you would have them do to you’.
An experienced Customer Experience Management Professional with over 30 years’ in the financial services industry; she is skilled in Banking, Mortgage Lending, Complaint Management and Service Recovery. A demonstrated history of excellence in developing process and people-oriented frameworks to benefit clients/organization. A zeal for Team Building, Training/Coaching, and Change Management, she is a strong quality assurance individual with a Bachelor’s Degree in Sociology , as a well as a Master of Science (MSc) in Human Resource Development from UWI, Mona .
Francine is also a Licensed Real Estate Professional.