Membership

Membership Benefits

A warm welcome to the Jamaica Customer Service Association!

When you become a member of the Jamaica Customer Service Association family, here is what you will enjoy:

  • You will be a member of the group which will influence the direction that Customer Service takes in Jamaica.
  • You will be entitled to significantly discounted rates when you attend the annual conference and workshops staged by JaCSA, including Customer Service/Leadership Training – Conferences, Workshops, Mystery Shopping exercises and other events.
  • Corporate members get group rates and may identify five representatives to attend events of the Association.
  • A discounted fee will also apply if you take the International Customer Service Certification course of study run by JaCSA in conjunction with The International Customer Service Association and Rockhurst University in the United States of America.
  • Discounted rates at Island Car Rentals Ltd., Dolphin Cove Ltd., RIU Hotels & Resorts (contact the office for details and access)
  • Members have the opportunity to vie for the JaCSA/PSOJ Service Excellence Awards.
  • As a member you will receive the JaCSA newsletter and you will be privy to research findings undertaken by the Association.
  • As a member, you may also write on Customer Service matters.
  • JaCSA also operates as an informal job bank whereby people looking for jobs and those needing personnel can make enquires at the Association for referrals/placements.
  • Students who contact the Association may be referred to experienced consultants/practitioners in the field, who give guidance, coaching, mentoring and support.
  • When you join JaCSA, you join the JaCSA network with international linkages and exposure to this network may well help in determining your eventual net worth.

All members

  • Discounted rates at Island Car Rentals Ltd., Dolphin Cove Ltd. And RIU Hotels & Resorts
  • Discounted rates for research and studies conducted by JaCSA
  • Discounted rates for research and studies conducted by JaCSA
  • Excellent networking opportunities with fellow Customer Service Professionals from every industry where you can share ideas and learn from each other in a supportive environment
  • Discounted rates on JaCSA Service Thought Leaders’ Presentations
  • Article Archive; all archived Customer Service Articles, “Service Coach” questions and comments, and lessons learned from those that have won PSEA awards
  • Membership Certificate and pin identifying you as a JaCSA Member
  • A high resolution “JaCSA Member” logo for your website
  • Learn how other businesses in your industry address service excellence
  • Professional development opportunities through member meetings where you can learn from a wide variety of Business Professionals on a broad range of topics

Individual membership

  • Discounted rates for the annual conference
  • Discounted rates for workshops staged by JaCSA, including Customer Service/Leadership Training – Conferences, Workshops, Mystery Shopping exercises and other events
  • Discounted rates for the International Customer Service Certification course of study run by JaCSA in conjunction with The International Customer Service Association and Rockhurst University in the United States of America
  • Become a JaCSA Thought Leader and conduct presentations to leadership groups in JaCSA member organizations
  • Develop leadership skills through volunteer roles in the organization and gain exposure to opportunities and concepts that may not be available to you in your current position
  • Opportunities to write articles for the JaCSA website

Student membership

  • Mentorship opportunities through guided networking with member Professionals
  • Access to online job postings specific to Customer Service
  • Personal development through exposure to opportunities and concepts that may not be available to you in your course of study

Corporate membership

  • Up to five (5) free spaces at all JaCSA events
  • Entry into the JaCSA/PSOJ Service Excellence Awards
  • Group rates for the annual conference
  • Group rates for workshops staged by JaCSA, including Customer Service/Leadership Training – Conferences, Workshops, Mystery Shopping
  • ercises and other events
  • Group rates for the International Customer Service Certification course of study run by JaCSA in conjunction with The International Customer
  • rvice Association and Rockhurst University in the United States of America
  • Discounted job posting on JaCSA’s Member Job Post
  • Listing of your organization on the JaCSA Website with a link to your organization’s website
  • Free access to JaCSA’s “Service Coach” program, a personalized member “help desk” for questions or comments regarding customer service issues or concerns
  • Free access to JaCSA Thought Leaders to conduct presentations to leadership groups in your organization
  • Targeted sponsorship and marketing opportunities at JaCSA events