Membership

Membership Benefits

A warm welcome to the Jamaica Customer Service Association!

When you become a member of the Jamaica Customer Service Association family, here is what you will enjoy:

  • You will be a member of the group which will influence the direction that Customer Service takes in Jamaica.
  • You will be entitled to significantly discounted rates when you attend the annual conference and workshops staged by JaCSA, including Customer Service/Leadership Training – Conferences, Workshops, Mystery Shopping exercises and other events.
  • Corporate members get group rates and may identify five representatives to attend events of the Association.
  • A discounted fee will also apply if you take the International Customer Service Certification course of study run by JaCSA in conjunction with The International Customer Service Association and Rockhurst University in the United States of America.
  • Discounted rates at Island Car Rentals Ltd., Dolphin Cove Ltd., RIU Hotels & Resorts (contact the office for details and access)
  • Members have the opportunity to vie for the JaCSA/PSOJ Service Excellence Awards.
  • As a member you will receive the JaCSA newsletter and you will be privy to research findings undertaken by the Association.
  • As a member, you may also write on Customer Service matters.
  • JaCSA also operates as an informal job bank whereby people looking for jobs and those needing personnel can make enquires at the Association for referrals/placements.
  • Students who contact the Association may be referred to experienced consultants/practitioners in the field, who give guidance, coaching, mentoring and support.
  • When you join JaCSA, you join the JaCSA network with international linkages and exposure to this network may well help in determining your eventual net worth.

All members

  • Discounted rates at Island Car Rentals Ltd., Dolphin Cove Ltd. And RIU Hotels & Resorts
  • Discounted rates for research and studies conducted by JaCSA
  • Discounted rates for research and studies conducted by JaCSA
  • Excellent networking opportunities with fellow Customer Service Professionals from every industry where you can share ideas and learn from each other in a supportive environment
  • Discounted rates on JaCSA Service Thought Leaders’ Presentations
  • Article Archive; all archived Customer Service Articles, “Service Coach” questions and comments, and lessons learned from those that have won PSEA awards
  • Membership Certificate and pin identifying you as a JaCSA Member
  • A high resolution “JaCSA Member” logo for your website
  • Learn how other businesses in your industry address service excellence
  • Professional development opportunities through member meetings where you can learn from a wide variety of Business Professionals on a broad range of topics

Individual membership

  • Discounted rates for the annual conference
  • Discounted rates for workshops staged by JaCSA, including Customer Service/Leadership Training – Conferences, Workshops, Mystery Shopping exercises and other events
  • Discounted rates for the International Customer Service Certification course of study run by JaCSA in conjunction with The International Customer Service Association and Rockhurst University in the United States of America
  • Become a JaCSA Thought Leader and conduct presentations to leadership groups in JaCSA member organizations
  • Develop leadership skills through volunteer roles in the organization and gain exposure to opportunities and concepts that may not be available to you in your current position
  • Opportunities to write articles for the JaCSA website

To sign up for individual membership, click here.

Student membership

  • Mentorship opportunities through guided networking with member Professionals
  • Access to online job postings specific to Customer Service
  • Personal development through exposure to opportunities and concepts that may not be available to you in your course of study

To sign up for student membership, click here.

Corporate membership

  • Up to five (5) free spaces at all JaCSA events
  • Entry into the JaCSA/PSOJ Service Excellence Awards
  • Group rates for the annual conference
  • Group rates for workshops staged by JaCSA, including Customer Service/Leadership Training – Conferences, Workshops, Mystery Shopping
  • ercises and other events
  • Group rates for the International Customer Service Certification course of study run by JaCSA in conjunction with The International Customer
  • rvice Association and Rockhurst University in the United States of America
  • Discounted job posting on JaCSA’s Member Job Post
  • Listing of your organization on the JaCSA Website with a link to your organization’s website
  • Free access to JaCSA’s “Service Coach” program, a personalized member “help desk” for questions or comments regarding customer service issues or concerns
  • Free access to JaCSA Thought Leaders to conduct presentations to leadership groups in your organization
  • Targeted sponsorship and marketing opportunities at JaCSA events

To sign up for corporate membership, click here.

Current members

  • Accent Marketing Company
    63-65 Knutsford Boulevard, Kingston 5
  • J Wray & Nephew
    49-57 Second Street, NPW, Kingston 11
  • Advantage General Ins. Brokers
    4-6 Trafalgar Road, Kingston 5
  • Jamaica Civil Service Association
    10 Caledonia Avenue, Kgn 5
  • Appliance Traders Limited
    39D Half Way Tree Road, Kingston 5
  • Jamaica Money Market Brokers Ltd
    6 Haughton Terrace, Kingston 10
  • Ardenne High School & Parent Teachers Association
    10 Ardenne Road, Kingston 10
  • Jamaica National Building Society
    2-4 Constant Spring Road, Kingston 10
  • ATL Automotive
    1c – 3 Oxford Rd, Kingston 5 Jamaica
  • Jamaica Public Service Limited
    6 Knutsford Blvd Kingston 5 Jamaica
  • Assessment Recoveries
    4 Fourth Avenue, NPW, Kingston 13
  • Jampro
    18 Trafalgar Road, Kingston 10
  • British Caribbean Insurance Company Ltd
    36 Duke Street, Kingston
  • JN Fund Managers Ltd
    17 Belmont Road , Kingston 5
  • Bank of Nova Scotia/ ScotiaBank
    Corner. Duke& Port Royal Streets, Kingston
  • Kingston Bookshop
    74 King Street Kingston
  • Broadcasting Commission
    53 Knutsford Boulevard, Kingston 5
  • Kingston Wharves Limited
    3rd Street, Kingport Bldg, Post Bustamante, Kingston 13
  • Cabinet Office of Jamaica
    Knutsford Express Services Limited,
    1310 Providence Drive, Ironshore, Montego Bay
  • Cable & Wireless Jamaica Ltd (LIME)
    2-6 Carlton Crescent, Kingston 5
  • Lasco Distributors Limited
    27 Red Hills Road, Kingston 10
  • Captital & Credit Finanacial Group
    6-8 Grenada Way, Kingston 5
  • Massy Gas Products Limited
    236 Windward Road, Rockfort, Kingston 2, Jamaica W.I.
  • Caribbean Broilers Limited
    27 Upper waterloo Road, Kingston 10
  • Massy Technologies Infocom Jamaica Ltd.
    28 Balmoral Avenue, Kingston 10
  • CARI-CODE
  • Mothers Enterprises Limited
    4 Retirement Road, Kingston 5
  • Cari-Med Limited
    20 Lady Musgrave Road, Kingston 5
  • National Housing Trust
    2 Park Boulevard Kingston 5
  • Carlong Publishers (Carib) Ltd.
    Building 3, 17 Ruthven Road, Kgn 10
  • Norman Manley International Airport
  • Credit Union Fund Management Co. (CUFMC)
    2A Manhattan Road, Kingston 5
  • National Commercial Bank Jamaica Ltd.
    29 Trafalgar Road, Kingston 10
  • DHL Express Limited
    19 Haining Road Kingston 5
  • National Water Commission
    6 Eureka Crescent, kgn 5
  • Dot Personnel Services Ja. Ltd
    VM Building, 53 Knutsford, Kingston 5
  • Office of the Public Defender
    78 Habour Street, Kingston
  • eGov Jamaica Ltd
    235B Old Hope Road, Kingston 6
  • Office of Utilities Regulation
    36 Trafalgar Road, PCJ Resource Center 3rd Floor Kgn 10
  • elearning Jamaica Company
    PCJ Building 36 Trafalgar Rd. Kingston 10
  • Paymaster Jamaica Limited
    18 Cargill Avenue, Kingston 10
  • Firearm licensing Authority
    91A OldHope Road, Kingston 6
  • Petrojam Limited
    96 Marcus Garvey Drive Kingston
  • eGov Jamaica Ltd
  • Productive Business Solution Limited
    58 Half Way Tree Road, Kingston 5
  • Geddes Refridgeration Ltd
    226 Spanish Town Road, Kingston 11
  • Professional Training & Occupational Services Limited
    9 Musgrave Avenue, Kingston 5
  • Global Directories/Yellow Pages
    48 Constant Spring Road, Kingston 10
  • Qualcare Limited
    78A Hagley Park Road, Kingston 10
  • Grace Kennnedy Limited
    73 Harbour Street, Kingston
  • Registrar General Department
    Twickenham Park St.Catherine
  • Guardian Life Limited
    12 Trafalgar Road ,Kingston 5
  • Sagicor
    28 Barbados Avenue
  • HEART Trust/NTA
    6B Oxford Road, Kingston 5
  • Scientific Research Council
    Hope Gardens Kingston 6
  • Hi-Lo Foods Limited
    13 Old Hope Road, Kingston 6
  • Singer Jamaica Limited
    36 Trafalgar Rd Kingston 10 Jamaica
  • Housing Agency of Jamaica
    13 Caledonia Avenue Kingston 5
  • Telstar Cable Limited
    109A Constant Spring Road, Kingston 10
  • IGL Limited
    593-595 Spanish Town Road, Kingston 11
  • Toyota Jamaica Limited
    427 Spanish Town Road, Kingston 11
  • Island Car Rentals
    17 Antigua Avenue, Kingston 10
  • UDC – Jamaica Conference Centre
    14-20 Port Royal Street, Kingston
  • UTECH – College of Business and Management
  • Victoria Mutual Building Society Ltd
    73-75 Half Way Tree Road, Kingston 5
  • Winchester Surgical
    2A Molynes Road, Kingston 10